Student Information / Code of Practice

ACADEMIC APPEAL

A candidate must lodge an appeal, where practicable, within 30 days of receiving the assessment result. Where appropriate the candidate should first approach the assessor concerned. Where the outcome is not satisfactory to the candidate, the RTO Manager should be contacted in writing (mail/email), setting out:
• The circumstances surrounding the issue
• Who was involved
• Why an appeal is being lodged
• Any evidence including dates and documentation
• The name of any witnesses who could support the case
Management will consider the appeal and the candidate will be notified in writing of the outcome and the reason for the decision. Action will be taken for each substantiated complaint. If the candidate is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the candidate will have an opportunity to formally present their case.

ACCESS TO RECORDS

We maintain a record of training for every learner. If a learner does not have an up-to-date copy of their training record they can request one from the trainer or administration. Once a learner has successfully completed nationally recognised training certification is issued and sent to candidates within 21 days of completion. In the event that a learner needs a replacement statement of attainment or qualification after they have completed training,

COMPLAINTS/GRIEVANCES

Every effort is made by this organisation to resolve trainees’ grievances promptly and with minimum distress and maximum protection to all parties. Trainees have access to a fair and equitable process for dealing with grievances and provide an avenue for trainees to appeal to a third party if a dispute cannot be resolved with the trainer. A learner/client must lodge a complaint, where practicable, within 30 days of the issue arising. A written response will be provided within 21 working days. A complaint should first be lodged with Learning Administration. Where the outcome is not satisfactory to the client, the RTO Manager should be contacted in writing (mail/email), setting out:
• The circumstances surrounding the issue
• Who was involved
• Why a complaint/appeal is being lodged
• Any evidence including dates and documentation
• The name of any witnesses who could support the case
Management will consider the complaint and the learner/client will be notified in writing of the outcome. The organisation will act on each substantiated complaint. If the learner/client is not satisfied with the outcome, the appeal will be referred to an independent person, who is agreed to by both parties, and the learner/client will have an opportunity to formally present their case.

COURSE OUTCOMES

Workforce Training & Development have sound management practices to ensure timely issue of assessment results and qualifications, which are appropriate to competencies achieved and are issued in accordance with national guidelines. This Organisation will issue qualifications to trainees who successfully complete all elements of the competency (subject to the Course):
• A Certificate or Diploma as appropriate and a Statement of Results issued by this organisation.
Students who do not successfully complete the course will be issued a Statement of Attainment for any Units of Competency attained.

Queensland Construction Induction Whitecard

This Organisation will issue qualifications to trainees who successfully complete all elements of the competency:
• A Statement of Attainment issued by this organisation
• A "White Card"

NSW Food Safety Supervisor Certificate

This Organisation will issue qualifications to trainees who successfully complete all elements of the competency:
• A Statement of Attainment issued by this organisation
• A NSW Food Safety Supervisor Certificate

CREDIT TRANSFER

We recognise qualifications and Statements of Attainment issued by other Registered Training Organisations. A certified copy of a Diploma, Certificate (and associated Statement of Result) or Statement of Attainment must be submitted to Learning Administration. We shall also assess a previously completed course or subject to see if it provides equivalent learning or competency outcomes to those required within the learner’s current program. The Credit Transfer application form is available from Learning Administration.

DISCIPLINARY PROCEDURES

The learner is expected to participate in the learning program, be respectful of others, adhere to OHS requirements and show consideration for all regardless of race, colour, religion, gender or physical disability. In the event that these are grounds for disciplinary intervention then this will be handled in the first instance by the trainer, and if necessary by the RTO Manager. A record of interview may be put in the training file.

EMPLOYABILITY SKILLS

Employability Skills are embedded in training and assessment. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: http://employabilityskills.training.com.au

FEES AND CHARGES

Tuition fees, and any associated charges for a program, are stated on the enrolment form and/or on the website.

FEES AND CHARGES – USER CHOICE STUDENT CONTRIBUTION FEES

Student Contribution Fees (SCF) are a participant’s contribution to the cost of tuition. The SCF is calculated at $1.55 per nominal hour for each Unit of Competency delivered. Partial exemption or fee exemption on grounds of extreme hardship or other special circumstances will be granted where the exemption grounds according to the current User Choice Policy are satisfactorily met.

GAP TRAINING – RPL

Should it be identified that a trainee requires gap training in any unit of competency in order to attain the qualification that they are attempting to gain standing in, the gap training shall be charged at an additional rate of per unit of competency, the price being determined by the AQF level of the unit of competency requiring gap training.

LANGUAGE, LITERACY AND NUMERACY

We have procedures that support and recognise the learning needs of individuals and will revise learning and assessment strategies to match individual needs and address literacy or numeracy issues, where possible, so that learners can successfully achieve the outcomes. We may also refer a learner to TAFE for language, literacy and/or numeracy support.

LEARNING AND ASSESSMENT ARRANGEMENTS

We work to provide an excellent learning experience and will provide flexible arrangements for learning and assessment wherever possible. If a learner believes that they will require special consideration with either learning or assessment they may speak with the trainer or contact Learning Administration.

LEGISLATIVE COMPLIANCE

We comply with all legislative requirements relevant to training delivery and assessment in the vocational sector and also the national/state health and safety, workplace harassment, anti-discrimination and privacy legislation. Any legislative or regulatory requirements that are relevant to a program will be made known to the learner prior to, or during, the first session.

PRIVACY POLICY

All information collected by this organisation about clients, students or trainees is confidential and used only for the purpose of maintaining accurate and complete training records as required by Registered Training Organisations (RTO’s). This organisation shall not release information about any client, student or trainee to any other person or organization without that person’s approval, except as required under the Training organisation’s registration requirements (eg for auditing purposes) or to other RTO’s who demonstrate the right to verify with Trainers that individuals have satisfied the required competencies (eg. Recognition of Prior Learning purposes).

REASONABLE ADJUSTMENT

We are committed to providing training and assessment services that reflect fair and reasonable opportunity, and consideration for all regardless of race, colour, religion, gender or physical disability. Trainers and assessors apply the principle of reasonable adjustment where it is relevant and appropriate. If a learner/client has a concern or query about an issue they should speak with the trainer in the first instance or the RTO manager if it is more appropriate.

RECOGNITION OF PRIOR LEARNING

Recognition of Prior Learning (RPL) is an assessment process that assesses an individual’s non-formal and informal learning to determine the extent to which they have achieved the required competency outcomes. It involves collecting evidence and making judgements on whether competence has been achieved. RPL is available to all learners. The RPL Application form is available from Learning Administration.

RECRUITMENT

Recruitment of participants will be conducted at all times in an ethical, fair and reasonable manner and shall ensure compliance with equal opportunity legislation. Programs offered publicly are open to all learners, subject to any pre-requisites or special enrolment conditions that apply to a specific program, and application must be made by completion of the enrolment form. Learners will be made aware of the contents of the program, any special conditions and the assessment requirements prior to, or during, the first session.

REFUND POLICY

A full refund of fees paid in advance will apply if the course is cancelled by the provider. We must be advised of cancellation in writing or by email. A refund of 85% of fees paid will be refunded should the trainee contact the Workforce Training & Development prior to attending a class, receiving any training materials or RPL kit for the course. In the case of online learning, training and assessment is deemed to have commenced once the learner has been issued a username and login and these have been used to access the online material. Should the trainee contact Workforce Training & Development after attending a class, receiving any training materials or RPL kit for the course, it is solely at the discretion of the provider whether or not to issue a partial refund.

SUPPORT SERVICES

If a learner is experiencing difficulties for personal or study related reasons, they should firstly direct their concerns to the trainer, where appropriate, or directly to the RTO Manager. Where study related issues are involved the trainer will assess the situation and provide support and guidance. Where the matter is beyond the scope of our organisation, the RTO Manager may recommend an external counselling service.

QUEENSLAND CONSTRUCTION INDUCTION CARD ONLINE – SPECIAL CONDITIONS

As a condition of issuing a Queensland construction induction card, it is required that an audit be conducted on a sample of persons who have been issued the card as a result of assessment conducted at a distance. By enrolling in the Queensland Construction Industry White Card (Online) course, it is taken as agreed that at any time up to six (6) weeks after being issued a construction induction card, the course participant may be contacted to verify that such card holder is one and the same person who successfully completed the assessment for the general construction induction course.