Student Information / Code of Practice
Recruitment
Recruitment of participants will be conducted at all times in an ethical, fair and reasonable manner and shall comply with our Access and Equity Policy to ensure compliance with equal opportunity legislation.
Privacy Policy
All personal information collected by us is protected by the Commonwealth Privacy Act 1988.
Security of Information
Our web environment, internal network and databases are protected from unauthorised access using current technologies. You should be aware that there are inherent risks associated with the transmission of information via the Internet.
Emails and Forms
We will record your email address: if you send us a message
Your personal information will only be used for the purposes for which you have provided it. The information we by email or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.
Browsing
When you look at this site, our server makes a record of your visit and logs the following information:
the user's server address
the user's top level domain name (for example .com.au, .gov.au, .net, .co.uk etc),
the date and time of visit to the site
the pages accessed and documents viewed
the previous site visited
the type of browser used.
The data listed above is collected for the following purposes:
site security and system administration
enhancement of the site to reflect the user's needs
research and development.
No attempt will be made to identify users or their browsing activities, except in the unlikely event that law enforcement or other government agencies exercise a legal authority to inspect ISP logs.
You can find out about privacy at http://www.privacy.gov.au.
All information collected by this organisation about clients, students or trainees is confidential and used only for the purpose of maintaining accurate and complete training records as required by Registered Training Organisations (RTO’s).
This organisation shall not release information about any client, student or trainee to any other person or organization without that person’s approval, except as required under the Training organisation’s registration requirements (eg for auditing purposes) or to other RTO’s who demonstrate the right to verify with Trainers that individuals have satisfied the required competencies (eg. Recognition of Prior Learning purposes).
Refund Policy - Online Courses
A full refund of fees paid in advance will apply if the course is cancelled by the provider.
A refund of 85% of fees paid will be refunded should the trainee contact the Workforce Training & Development prior to commencing any lesson/module in the online course.
Should the trainee contact Workforce Training & Development after commencing any lesson/module in the online course, it is solely at the discretion of the provider whether or not to issue a partial refund.
Refund Policy - Distance Learning and RPL
A full refund of fees paid in advance will apply if the course is cancelled by the provider.
A refund of 85% of fees paid will be refunded should the trainee contact the Workforce Training & Development prior to receiving any training materials or RPL kit for the course.
Should the trainee contact Workforce Training & Development after receiving any training materials or RPL kit for the course, it is solely at the discretion of the provider whether or not to issue a partial refund.
Gap Training - RPL
Should it be identified that a trainee requires gap training in any unit of competency in order to attain the qualification that they are attempting to gain standing in, the gap training shall be charged at an additional charge per unit of competency.
Complaints/Grievances and Appeals
Every effort is made by this organisation to resolve trainees’ grievances promptly and with minimum distress and maximum protection to all parties. Trainees have access to a fair and equitable process for dealing with grievances and provide an avenue for trainees to appeal to a third party if a dispute cannot be resolved with the trainer.
This organisation views its complaint procedure as providing an opportunity to review and improve its policies and practices and also to gain insight into levels of satisfaction.
Provision of Training and Assessment Services
This organisation has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees. The provider is at all times willing to facilitate a satisfactory outcome for all course participants.
This organisation ensures that teaching staff are suitably qualified in accordance with AQTF 2007 Standard 1.4 and are given appropriate induction on this organisation’s Code of Practice including access and equity requirements.
Assessments are conducted in accordance with Standard 1 of the AQTF 2007 for Registered Training Organisations. Assessment is the gathering of evidence using various methods to verify possession of underpinning knowledge in the unit of competency and may include written or oral short answer questions, case studies, role plays or simulated on-the-job exercises, as well as the trainer/assessor’s judgment on the student’s competency.
This organisation recognizes qualifications and Statements of Attainment issued by other Registered Training Organisations.
Course Outcome
Workforce Training & Development have sound management practices to ensure timely issue of assessment results and qualifications, which are appropriate to competencies achieved and are issued in accordance with national guidelines.
This Organisation will issue qualifications to trainees who successfully complete all elements of the competency (subject to the Course):
- A Certificate or Diploma as appropriate and a Statement of Results issued by this organisation.
QLD Whitecard
- A "White Card"
- A Statement of Attainment issued by this organisation.
Provision of Information & Recordkeeping
This organisation supplies accurate, relevant and up-to-date information to prospective trainees covering, but not limited to, the matters listed herein and supplies this information to trainees before it enters into written agreements with them and regularly reviews all information provided to ensure its accuracy and relevance.
This organisation keeps complete and accurate records of the attendance, progress and Statements of Attainment of trainees in order to satisfy audit requirements and sufficient to enable a Qualification or Statement of Attainment to be reissued if required.
This organisation maintains financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.
QLD Construction Induction Card Online - Special Conditions
As a condition of issuing a Queensland construction induction card, it is required that an audit be conducted on a sample of persons who have been issued the card as a result of assessment conducted at a distance. By enrolling in the Queensland Construction Industry White Card (Online) course, it is taken as agreed that at any time up to six(6) weeks after being issued a construction induction card, the course participant may be contacted to verify that such card holder is one and the same person who successfully completed the assessment for the general construction induction course.